Kochi, Kakkanad
Customer Support Executive
View below the job description in addition to the application form.
Job Description:

Join our team and become our next Customer Support Executive! 

We’re on the lookout for a dynamic individual (Female Candidates Only)who thrives in fast-paced environments and loves taking on new challenges. As an integral member of our team, you’ll be tasked with managing customer emails and handling ecommerce operations with precision and efficiency. Your role will involve responding to customer inquiries and emails promptly and professionally, ensuring that all communications are handled with the utmost care and attention to detail. 

Additionally, you’ll be responsible for managing backend operations related to our ecommerce platforms, including order processing, inventory management, and fulfillment. 

We’re looking for someone who possesses excellent organizational skills, impeccable communication abilities, and a passion for delivering exceptional customer experiences. 

Location: Kakkanadu

Employment Type: Full-time

Responsibilities:
  1. Customer Email Management:
    • Respond to customer inquiries and emails promptly and professionally.
    • Provide accurate and helpful information to address customer concerns or questions.
    • Maintain a high standard of communication etiquette and ensure customer satisfaction.
    • Manage and organize customer email communication channels efficiently.
  2. Ecommerce Operations:
    • Handle backend operations related to ecommerce platforms, including order processing, inventory management, and fulfillment.
    • Ensure accurate and timely processing of customer orders to meet delivery deadlines.
    • Monitor inventory levels and coordinate with relevant teams to replenish stock as needed.
    • Collaborate with logistics partners to facilitate smooth order shipments and deliveries.
  3. Process Improvement:
    • Continuously evaluate and optimize customer email response procedures to enhance efficiency and effectiveness.
    • Identify opportunities to streamline ecommerce operations and improve workflow processes.
    • Implement best practices and tools to automate repetitive tasks and improve overall productivity.
  4. Team Collaboration:
    • Work closely with cross-functional teams, including customer service, marketing, and warehouse personnel, to resolve issues and ensure seamless operations.
    • Provide feedback and insights based on customer interactions to help improve products/services and customer experiences.
    • Participate in team meetings and contribute ideas to support company goals and objectives.
Qualifications:
  • Bachelor’s degree in Business Administration, Marketing, or related field preferred.
  • Proven experience in customer service, preferably in a retail or ecommerce environment.
  • Excellent written and verbal communication skills, with a strong command of grammar and punctuation.
  • Proficiency in using email management systems (e.g., Gmail, Outlook) and ecommerce platforms (e.g., Shopify, Magento).
  • Exceptional organizational skills and ability to prioritize tasks effectively in a fast-paced environment.
  • Strong attention to detail and commitment to delivering high-quality work.
  • Ability to work independently with minimal supervision and as part of a collaborative team.
  • Familiarity with basic data analysis and reporting tools is a plus.
  • Passion for providing exceptional customer experiences and willingness to go above and beyond to exceed customer expectations.
Job Application:

Take the first step towards joining our team by filling out the form and attaching your resume today.